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Return Policy

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Prior approval is required for all returns and exchanges, or your return may not be processed. Requests are accepted within 10 business days of receipt, unused, not worn by pet and in original packaging.

Damaged goods will be replaced. Damage claims must be made in 10 days; lost package claims in 30 days. Please send us an email to info@iconicpet.com . Upon review, we will file a claim and ship a new item to you.

Shipping charges are NOT refundable. Customer pays for return shipping. Customer must ship item with tracking number and insured.